Effective Date: July 22, 2025
At DigitalCodePro, customer satisfaction is our priority. We recognize that sometimes issues arise that may warrant a refund. Please read our refund policy below to understand the terms, conditions, and procedures for requesting a refund.
1. Refund Eligibility
You may request a refund within 7 days of your original purchase date, provided that one of the following conditions applies:
- The delivered service or digital product was not as described in your initial agreement with us.
- A technical issue or malfunction on our end has prevented you from using or accessing the purchased digital service, and our support team is unable to resolve the issue within a reasonable timeframe.
- The product or service was not delivered within the promised delivery timeframe, and no mutually agreed extension has been established.
- In cases of accidental duplicate purchases, a refund may be granted for the duplicate transaction.
2. Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
- Requests submitted more than 7 days after purchase.
- The digital service or product has been substantially used, downloaded, or integrated, barring cases of service malfunction or technical error demonstrably on our side.
- Project work is completed and delivered according to specifications agreed to at project start.
- Change of mind or dissatisfaction for reasons not related to technical, delivery, or descriptive deficiency.
3. How to Request a Refund
To request a refund, please email refund@digitalcodepro.com with the following details within 7 days of your purchase:
- Full name and contact information
- Order/project details and date of purchase
- Reason for refund request
- Supporting evidence or description of the issue
We address all refund requests within 7 business days of submission. If your request is approved, refunds will be processed to your original payment method within 7–14 business days.
4. Additional Terms
- If a partial service has already been rendered before the refund request, only the portion of services not completed or delivered may be eligible for a refund, minus any administrative or service fees.
- In cases of refund, all rights to use delivered digital products, code, or assets revert to DigitalCodePro and must be deleted/destroyed by the client.
- Any costs relating to third-party tools or licenses, purchased specifically for your project, are non-refundable.
5. Final Provisions
DigitalCodePro reserves the right to deny refund requests that do not meet these conditions or where misuse of the policy is apparent.
For questions or to submit a request, contact:
refund@digitalcodepro.com
This policy is accessible from our website footer and during checkout for your convenience.